Testimonials for The Care Navigator

Dear Pamela,"The family would like to extend heartfelt thanks to Pamela D. Wilson of The Care Navigator for helping us find such a wonderful end-of-life arrangement. In addition we wish to send our warmest appreciation  to his  tireless and patient caregivers,  including Raquel, Virginia, Anu, Elsie and others, with special thanks to Colorado Community Hospice."

 

From the Family of Fred Von Huben

Dear Pamela,"Pam, we wanted you to know that Fred passed away peacefully on Monday, with us by his side. It was such a blessing to have so much support. Paul and I have often talked about what a huge difference your work has made during the last year of Fred's life. Without your suggestions, we don't know what might have happened. Thank you. We really appreciate your help."

 

From Shere Chamness (Posted on Facebook)

Professional Recommendation"I have worked with Pamela for the last several months (before SarahCare opened).  I would tell you that I have no reservations in recommending her and attesting to her professionalism and the level of quality care and attention she provides to her clients.  Pamela has brought clients to our adult day center for care, so I have worked with her directly in that capacity.  In each instance, she has carefully weighed the options of the client and selected the best and most appropriate levels of care for them.  She is a rarity as far as heart, ethics and integrity and is well respected throughout the senior care community.  The service that she provides would only further raise the bar that you are working on at Aurora Medical Center, and she would be a natural fit with your rapid admission and streamlined discharge system that you have been working on.

Please do not hesitate to contact me should you have any questions or need additional information. "

Angela D. Vencill, Executive Director
SarahCare Adult Day Centers

Dear Pamela,

I’m writing to let you know that my dad, who died last Tuesday.  He had been stable and actually seemed to be doing fairly well, but then took a turn for the worse the weekend before.  My husband and I flew to Denver early last Thursday morning and were there through Saturday.  We had a quiet, private service on Friday afternoon with her daughter and family, and the hospice chaplain (which is what Dad had requested).  He had also asked to be cremated and have his ashes scattered in the mountains or a trout stream, so we are coming back out to do that in the middle of October.  Needless to say, it  has been an emotional time, and lots of processing still lies ahead.  I apologize for not notifying you earlier, but everything has been a bit of a blur.

Thanks so much for your past assistance – you are providing a critical service.

Sincerely

Dear Pamela,

When I found my father on the ground at his home from a fall that had happened the day before, I, of course, knew to call “911” right away. But after the emergency room visit I really didn’t know where to turn after that. Fortunately, I knew about Pamela Wilson and the Caregiver Navigator so I called her later that same day.

Pamela first helped me determine a suitable short-term skilled nursing care facility for my father while he rehabbed through his injuries. Then, shortly after he was admitted to the facility I chose based on her recommendation, she and her staff met with my father and did a thorough evaluation of his needs and the level of services he would require. My father enjoyed meeting Pamela and she was able to draw his wishes out, too. This alone was an accomplishment due to his reticence to ever discuss his care in the past.

Then, while he was at the nursing facility, Pamela did some preliminary research for me on different types of assisted living that would fit my father’s needs. Because she had pre-screened these facilities for quality and appropriateness for my father, all of the ones I saw would have been excellent choices. The one we did pick, a small assisted living home (which I didn’t even know existed) is perfect for him and indeed he has been enjoying his new home there.

I think the thing about utilizing Pamela’s services that I liked the most is that you will not be alone in your quest for determining what is best for your elderly loved one. I now for the first time feel not only guilt-free about his daily life but actually exhilarated to see his markedly improved quality of life. These results are directly due to Pamela and the Care Navigator and I can’t recommend her organization enough.

Paul Malinowski
Littleton, CO

Endorsement by The Weber Family

After months of time-consuming, fruitless and frustrating searches for an appropriate residence for my eighty-two and eighty-three-year-old mother and father, I was referred to the Care Navigator COMPANY and Pamela Wilson by my financial advisor. Pamela was highly recommended by my advisor because they had worked together in the care of other senior citizens. Pamela promptly returned my call for help and agreed to meet my brothers, parents and me. I checked out her websites and found them easy to navigate and filled with useful and apropos information.

Our meeting occurred at my parents’ home--where they felt most comfortable discussing difficult issues, such as the need to move to a more appropriate residence (they’d been in their home over twenty years). Pamela carefully noted my siblings’ and my concerns, our parents’ recent health crises, and both our parents’ inquiries and hesitations. She affectionately charmed my father and compassionately listened to my mother. She wrote down their individual “wish lists” for a new home and promised to do her best to find what they needed and wanted. She was honest in her explanation that they might have to sacrifice some items in order to find the best facility that would address their current and future needs. She thoroughly helped them to set priorities on “must haves” and “willing to do withouts.”  She and I conversed in detail about the financial scenario we had to work with.

Within weeks Pamela accessed both their medical records, familiarized herself with their past, current, and possible future issues. She combined that information with her experienced knowledge of the area residence possibilities and gave us a list of five qualified facilities. She and I also communicated regarding which were the top choices so I could renew my search on a particular priority level, which ended up saving me much of my own time away from my business and personal commitments.

The very first residence on the list was exactly what I’d searched for and couldn’t find on my own. On their first visit both my parents were thrilled and even my mother, who had initially refused to move at all, asked, “Where do I sign?”

Pamela then referred us to a moving company who were reliable, careful, respectful, flexible, and competent. The move went far smoother than any of us imagined it could. There was minimal trauma for my parents, and staffs of the residence, the moving company, and THE Care Navigator were all a breeze to work with, each knowledgeable in their own area.

Once our parents were settled in their new home, Pamela referred us to a Senior Care Coordinator at their new medical clinic. We could never get their previous doctor to respond to letters or phone calls regarding their respective care, diagnoses, or updates that we, as their children, felt we needed to be aware of. We are looking forward to a team effort in the coordination of both their current and future physical, cognitive, and emotional needs.

THE Care Navigator was truly what their name implied and made our family’s transition a coordinated, smooth, and less stressful experience. My parents’ health has improved and my siblings and I can now rest in the knowledge that our parents are in an environment that is beneficial to their time of life. We can enjoy our own lives, knowing our parents are cared for, watched over, and loved, as we would chose to do. They are as independent as possible, yet care is available should it be needed.

We are all grateful for having discovered THE Care Navigator and Pamela Wilson.

Christine Weber,

Daughter of Tom and Ruth Weber